Last updated: 10 August 2026
Neak Poan Home Center (“we”, “us”, “our”) operates the website https://www.nphomecenter.com and provides customer service through Facebook Messenger. This policy explains what information we collect, how we use it, and your choices.
1. Information we collect
- Information you give us: your name, email, phone number, delivery/billing address, and order details when you shop with us or contact us.
- Messenger / Facebook data: when you message our Facebook Pages, we receive your name, Facebook profile/Page-scoped ID, and the content of your messages (including any photos or files you send), via Meta’s Messenger Platform.
- Automatic data: basic technical data such as IP address, browser type, and pages viewed, through cookies and similar technologies.
2. How we use your information
- To respond to your messages and provide customer support.
- To process, fulfil, and deliver your orders, and to send related transactional/utility updates (for example order confirmations and delivery status).
- To operate, secure, and improve our website and services.
- To comply with our legal obligations.
We do not sell your personal information, and we do not use Messenger data for advertising.
3. How we store and share it
Your messages and order information are handled in our self-hosted customer-support system, operated on infrastructure we control. We share data only with service providers that help us operate our services (under obligations to protect it), and with authorities where required by law. We do not transfer your data to any other third party for their own purposes.
4. Data retention
We keep personal information only as long as needed for the purposes described above or as required by law, after which it is deleted or anonymised.
5. Your rights and choices
You may request to access, correct, or delete your personal information, or ask questions about this policy, by contacting us at salelgi_ai@nphomecenter.com.
6. Data deletion request
To request deletion of the data we hold about you — including information received via Facebook Messenger — email salelgi_ai@nphomecenter.com with the subject “Data Deletion Request” and the Facebook name/account you used to contact us. We will delete the associated data from our systems within 30 days, except where we are required to retain it to comply with the law.
7. Cookies
Our website uses cookies to enable core functionality and to understand site usage. You can control cookies through your browser settings.
8. Security
We use reasonable technical and organizational measures (including HTTPS and access controls) to protect your information.
9. Changes to this policy
We may update this policy from time to time; the “Last updated” date above reflects the latest version.
10. Contact
Neak Poan Home Center
Cambodia
Email: salelgi_ai@nphomecenter.com